👜 Return & Exchange Policy
✅ Return Eligibility
You can request a return or exchange within 7 days of receiving your order.
-
Handbags must be unused, undamaged, and returned in their original packaging with all tags attached.
-
Please note: Sale items and customized products are not eligible for return.
🔁 Exchange Guidelines
You can request an exchange if:
-
You received the wrong item
-
The product is damaged or defective
Make sure to contact us within 48 hours of delivery to request an exchange.
❌ Items That Cannot Be Returned
We are unable to accept returns for:
-
Handbags that are used, scratched, or stained
-
Items missing original packaging or tags
-
Discounted or clearance products
💵 Refund Process
Refunds are issued after the returned item is received and inspected.
-
Refunds are provided either as store credit or via the original payment method
-
Please note: Shipping fees are non-refundable
🚚 How to Start a Return
To initiate a return or exchange:
-
Email: kidsvela89@gmail.com
-
WhatsApp: Send us your order number and a brief reason
-
If the item is damaged or incorrect, please include clear photos
We’ll guide you through the return process and let you know if a pickup service is available in your area.